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Home Care FAQ
What services do you offer?
Home Care Services (HCP & NDIS):
Domestic Assistance, Personal Care, Respite, Social Support, Transportation, Shopping assistance, Companionship, Home Maintenance.
Care Coordination:
Managing and organizing all aspects of your care plan. We work closely with you, your care managers, and partners to ensure seamless service delivery and the best possible care.
Do you provide services directly, or do you work with other organizations?
We provide services directly to clients but work under the direction of registered providers to ensure compliance with NDIS and HCP requirements. We offer experienced carers and coordinate all care services as per your plan.
Can I change or update my care plan if my needs change?
Yes, your care plan can be reviewed and updated if your needs change. We work with you to ensure your services remain flexible and aligned with your current situation.
We’re here to support you in any situation. If your care needs change, we’ll work with you and your care manager to quickly adjust your services to meet your new requirements.
Do you offer multingular speaking carers?
Yes, we provide multilingual carers who speak a range of languages, including Russian, Ukrainian, Hebrew, Romanian, Polish, Italian, Malay, Creole, Afrikaans, French, Mandarin, Lithuanian and more.
We understand the importance of meeting cultural needs and expectations. That's why we ensure you have the comfort of carers who speak your language and understand your unique requirements.
How do you train your staff?
- We offer internal, online and on the job training to our staff.
- All staff must hold a current National Police Certificate, First Aid and CPR Certification and Comprehensive Car Insurance.
- Nursing Staff must hold Nursing Registration with AHPRA and hold their own Professional Indemnity Insurance.