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Home Care FAQ
FAQ
What services do you offer?
Home Care Services (HCP & NDIS):
Domestic Assistance, Personal Care, Respite, Social Support, Transportation, Shopping assistance, Companionship, Home Maintenance.
Care Coordination:
Managing and organizing all aspects of your care plan. We work closely with you, your care managers, and partners to ensure seamless service delivery and the best possible care.
Domestic Assistance, Personal Care, Respite, Social Support, Transportation, Shopping assistance, Companionship, Home Maintenance.
Care Coordination:
Managing and organizing all aspects of your care plan. We work closely with you, your care managers, and partners to ensure seamless service delivery and the best possible care.
Do you provide services directly, or do you work with other organizations?
We provide services directly to clients but work under the direction of registered providers to ensure compliance with NDIS and HCP requirements. We offer experienced carers and coordinate all care services as per your plan.
Can I change or update my care plan if my needs change?
Yes, your care plan can be reviewed and updated if your needs change. We work with you to ensure your services remain flexible and aligned with your current situation.
We’re here to support you in any situation. If your care needs change, we’ll work with you and your care manager to quickly adjust your services to meet your new requirements.
We’re here to support you in any situation. If your care needs change, we’ll work with you and your care manager to quickly adjust your services to meet your new requirements.
Do you offer multingular speaking carers?
Yes, we provide multilingual carers who speak a range of languages, including Russian, Ukrainian, Hebrew, Romanian, Polish, Italian, Malay, Creole, Afrikaans, French, Mandarin, Lithuanian and more.
We understand the importance of meeting cultural needs and expectations. That's why we ensure you have the comfort of carers who speak your language and understand your unique requirements.
We understand the importance of meeting cultural needs and expectations. That's why we ensure you have the comfort of carers who speak your language and understand your unique requirements.
How do you train your staff?
We offer internal, online and on the job training to our staff.All staff must hold a current National Police Certificate, First Aid and CPR Certification and Comprehensive Car Insurance.Nursing Staff must hold Nursing Registration with AHPRA and hold their own Professional Indemnity Insurance.
What’s the difference between an Approved Provider and a Service Provider?
When you receive a Home Care Package (HCP), you must nominate an Approved Provider to manage your package. Approved Providers are registered with the Department of Health and meet government standards to oversee your funds, coordinate services, and ensure compliance.
A Service Provider, like us, is the team that delivers your actual support services—such as cleaning, personal care, transport, allied health and more.
Some Approved Providers also act as Service Providers and may only offer their own in-house staff. It’s a good idea to choose a provider who allows you to use external Service Providers without charging extra, giving you more choice and flexibility in your care.
A Service Provider, like us, is the team that delivers your actual support services—such as cleaning, personal care, transport, allied health and more.
Some Approved Providers also act as Service Providers and may only offer their own in-house staff. It’s a good idea to choose a provider who allows you to use external Service Providers without charging extra, giving you more choice and flexibility in your care.